Return & Shipping Policy

1. Shipping Coverage

Ghousia Traders provides reliable delivery across supported cities, towns, and regions throughout Pakistan.

Delivery availability, shipping fees, and lead times may vary based on your city, local address, and courier service coverage in your area. During checkout, entering your delivery city and address will confirm logistics availability.

2. Shipping Charges

Shipping rates are determined based on destination location, package dimensions, and courier pricing tariffs:

• Standard Delivery Charges: Displayed transparently at checkout prior to final order confirmation.
• Free Shipping Offers: Promotional free shipping may apply on qualified orders meeting minimum order value thresholds.
• No Hidden Costs: All delivery charges, cash-on-delivery fees, and tax calculations are shown before you place your order.

3. Delivery Time

We strive to dispatch and deliver your orders as quickly as possible. Estimated delivery timelines across Pakistan are as follows:

• Major Metros (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad): Estimated 2 to 4 business days.
• Other Cities & Towns: Estimated 4 to 7 business days.
• Remote & Rural Areas: Estimated 5 to 8 business days depending on local courier connectivity.

Please Note: Estimated delivery timeframes are courier targets and may occasionally experience slight delays during public holidays, severe weather conditions, or peak shopping seasons.

4. Order Processing

Our fulfillment workflow guarantees that every product undergoes quality verification prior to dispatch:

• Verification & Packing: Orders placed before 3:00 PM are processed the same working day. Items undergo physical inspection and safe packaging.
• Dispatch Notification: Once your package is handed to our courier partner, you will receive an automated notification with tracking credentials.
• Unforeseen Delays: If a specific product requires extended processing or temporary restock, our support team will notify you promptly.

5. Order Tracking

You can track the live progress of your delivery at any time using your Order ID and registered phone number or email address.

6. Returns Eligibility

Ghousia Traders provides a customer-friendly 7-Day Return Policy. Items qualify for return or exchange if they meet the following criteria:

• The return request is initiated within 7 days of delivery.
• The product is completely unused, unwashed, and in its original pristine condition.
• The item includes all original packaging, tags, seals, user manuals, and accessories.
• Proof of purchase (Order ID or receipt) is provided.

7. Return Process

To initiate a return, follow these step-by-step instructions:

• Step 1: Contact Ghousia Traders Support via phone or email.
• Step 2: Share your Order ID, product details, and return reason (attach unboxing photos or video if applicable).
• Step 3: Once approved, pack the item securely in its original box.
• Step 4: Hand over the parcel to our designated courier or ship it to our return hub as advised by support.

8. Exchanges

If you require a product exchange (e.g. for a different variant, color, or item), exchanges are processed subject to inventory availability:

Any price difference between items will be settled accordingly. Standard shipping charges may apply for exchange dispatches unless the exchange is caused by a Ghousia Traders error.

9. Damaged or Incorrect Items

If your package arrives damaged, missing parts, or with an incorrect item delivered:

Please notify our support team within 24 to 48 hours of delivery with clear photographs or an unboxing video. We will arrange a free replacement dispatch or priority pickup at zero extra cost to you.

10. Refunds

Once your returned package is received and inspected at our warehouse, refunds are processed within 5 to 7 business days:

• Online Card Payments: Refunded directly to your originating bank card.
• Cash on Delivery (COD): Refunded securely via Easypaisa, JazzCash, or online bank transfer.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect dispatch.

11. Non-Returnable Items

To uphold strict safety and hygiene standards for baby-care items, the following products cannot be accepted for return once opened or unsealed:

• Opened baby hygiene items (e.g. bottles, pacifiers, lotions, wipes, or oral hygiene products).
• Items with signs of customer usage, missing accessories, broken tags, or customer-induced damage.
• Clearance, final-sale, or customized products.

12. Order Cancellation

Orders can be canceled free of charge before they are handed over to the courier for dispatch. Once dispatched, orders cannot be canceled in transit and must be received and processed under our standard return procedure.

13. Contact Us

For questions, shipping inquiries, or return assistance, reach out to Ghousia Traders Customer Care:

• Phone / WhatsApp: 0312345678
• Email: info@ghousiatraders.pk
• Store Address: Shop # 12,central mall saddar, karachi, pakistan
• Support Hours: Mon - Sat: 10:00 AM - 8:00 PM
  Sunday: Closed